Management Training - Online Learning/ Customizable Training

The Essential Skills of Leadership™ lays the groundwork for developing successful supervisors, team leaders and managers. In this course, managers and team leaders will learn contemporary techniques for effective leadership, helping them improve employee performance and increase the productivity of both team and organization.

The Essential Skills of Communicating teaches managers the latest techniques for developing effective communication skills, thereby improving their performance and increasing the productivity of both the team and the organization.

This course does an incredible job of equipping team leaders with the tools they need to set effective performance goals for their team. Ensure that your performance goals are S.M.A.R.T., tied to broader company initiatives, and ensure that they are well understood by the members of your team.

Delegation is essential, and delegating well is an art. Master the skills required to effectively assign work to others. This includes determining what to delegate, to whom, and how to successfully discuss the task at hand.

This course gives managers the skills they need to implement a systematic, fact-based approach to performance improvement through quality feedback.

Equip team leaders with the right tools to recognize a conflict amongst team members and to resolve it quickly and effectively. Discover the phases and sources of conflict, learn about different conflict behaviors, and understand the process for successfully resolving conflicts.

This course helps individuals more­ effectively communicate with their bosses by gaining an understanding of different styles, preferences, and situations and crafting communications accordingly.

This course helps managers recognize, understand and interpret change within their organization so that they can more successfully manage their team throughout the process.

Effectively handle employee complaints in a way that supports the employee and maintains team goals. Identify underlying symptoms of complaints and use active listening skills in complaints conversations.

Work habits are non-performance-based issues, such as showing up late, not wearing proper clothing, or not following the break policy. Improving Work Habits helps team leaders have effective discussions with team members about poor work habits.

Give your managers the tools to dramatically reduce employees' problem behaviors. Learn when these kinds of conversations should happen, how to keep them fact-based, and how to keep the responsibility for resolving the issue with the team member.

In this course, managers will learn how to successfully coach the members of their team. Discover how to train new skills and help your team improve their existing skills.