Leadership Training for Managers

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Developing Performance Goals and Standards equips team leaders with the tools they need to set effective performance goals for their team. This includes ensuring that performance goals are S.M.A.R.T., tied to broader company initiatives, and are well-understood by team members.

This course helps managers master the skills necessary to effectively assign work to others. This includes determining what to delegate, to whom to delegate, and how to successfully discuss the assigned task.

This course gives managers the necessary tools to implement a systematic, fact-based approach to performance improvement through quality feedback.

This course equips team leaders with the tools necessary to recognize conflict amongst team members and a process to resolve it quickly and effectively. This includes understanding the phases and sources of conflict, learning about different conflict behaviors, and understanding the steps to successfully resolve a conflict.

This course helps individuals more­ effectively communicate with their bosses by gaining an understanding of different styles, preferences, and situations and crafting communications accordingly.

How you use your time will ultimately determine your success. This program also stresses on the importance of planning and prioritizing, dealing with and controlling interruptions, setting boundaries and managing stress.

This course helps managers recognize, understand and interpret change within their organization so that they can more successfully manage their team throughout the process.

This course helps managers effectively handle employee complaints in a manner that supports the employee while maintaining team goals. The course covers how to identify underlying symptoms of complaints and use active listening skills in complaints conversations.

Work habits are non-performance-based issues, such as showing up late, not wearing proper clothing, or not following the break policy. Improving Work Habits helps team leaders develop the tools to have effective discussions with team members about poor work habits.

This course provides managers with the tools necessary to dramatically reduce the problem behaviors of employees. This course covers when these kinds of conversations should occur, how to keep them fact-based, and how to keep the responsibility for solving the issue on the team member.

This course teaches managers how to successfully coach members of their team. The course covers both how to train new skills as well as how to help your team improve their existing skills.